CONTACT US

For any questions about our products or your order status please email us at-
SeraStardustJewelry@gmail.com

Please check out our FAQ below
-Payment-
Payment is due at the time of checkout.  We accept the payment methods the Shopify platform is able to process. Which includes major methods such as Paypal, Visa, Apply Pay, Google Pay, etc.  We also offer Afterpay!

-Return Policy-
All sales are final. No refunds or returns.  All items are carefully checked for quality and packaged securely before being sent out.

-Shipping-

All orders are processed/shipped within 1-5 days.

US ORDERS (Free Shipping cost)
All orders are placed using USPS & should approximately arrive in 1-3 business days. All orders will having tracking.

INTERNATIONAL ORDERS ($20 Shipping cost)
All orders are placed 
using USPS & should approximately arrive in 7-21 business days. Some countries may subject the parcel to customs/duties and are the customer's responsibility. Orders will have tracking, but in most international cases, tracking stops working once the items has left the US and entered into your country.

We are not responsible for lost packages.  We do our best to keep this a smooth process by have tracking on each package.

-Product Care-
Our jewelry is considered costume jewelry made of golden plaited zinc alloy metal.  The golden plating is free of any lead, nickel, or cadmium.  Please keep this piece away from water, sweat, and be gentle with it. This way it can stay in its best condition, by treating it with gentle care.